Which are key factors in business process performance measurement?

The most frequently tracked factors in BPM performance are:

Time: Cycle time, lead time

Quality: Defect rates, compliance

Capacity: Process throughput

Cost: Resource utilization, efficiency

These metrics ensure a balanced view ofoperational performanceand enable identification of trade-offs betweenspeed, cost, and quality.

“The fundamental dimensions of process performance include time, cost, capacity, and quality. They offer a complete picture of how well a process is working.”

– ABPMP CBOK®, Chapter 6 – Process Performance Management