Which is the BEST way to understand what to measure in a process?

In BPM,measurement should focus on process outputs, not merely internal activities. Output-focused measurement ensures that the process isassessed based on results delivered to the customer or stakeholder, supporting value creation.

“Effective process measurement begins with identifying the output and outcome the process is intended to produce. Measuring outputs aligns with customer expectations and business value delivery.”

– ABPMP CBOK®, Chapter 6 – Process Performance Management

Why output-focused measurement matters:

Reflects process effectiveness

Aligns with customer satisfaction

Links directly to business goals