Which statement is FALSE regarding Business Process Management (BPM)?

Option C isfalsebecause BPM is notjustabout customer interactions—it encompasses abroader scope, including internal processes, support systems, governance, and performance across the organization. While customer interaction is important, BPM's scope iscomprehensive, managing all process types including primary, support, and management processes.

According to ABPMP CBOK® v4.0:

"BPM is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization’s strategic goals."

– Chapter 1, Introduction to BPM