Why should all people involved in transformation projects use a commonly agreed upon terminology?

Ashared vocabularyis essential to ensureclarity, avoid confusion, and allow seamless communication across all levels of stakeholders in transformation efforts. Terminology like “KPI,” “process owner,” “as-is/to-be” must be understood consistently.

“Agreed-upon terminology promotes shared understanding, facilitates collaboration, and avoids miscommunication across functional areas and hierarchical levels.”

– ABPMP CBOK®, Chapter 7 – Process Transformation

It ensures:

Clear requirements and expectations

Aligned interpretations of goals and outcomes

More effective implementation and training