A lead business analyst (BA) has received negative feedback on the deliverables produced by BAs...

 Choosing appropriate format to communicate requirements is a technique that helps to ensure business analysis information is clear and understandable. It involves selecting the most suitable way to present the information based on the audience, purpose, context, and complexity of the information. Aligning test scenarios with business needs, ensuring all requirements are testable, and using checklists for quality control are also good practices, but they are not techniques for communicating requirements. References: BABOK Guide v3, page 50; CCBA Mock Test, question 19