Corrective strategies implemented to resolve customer complaints in a construction project should

Corrective strategies for resolving customer complaints in construction should be evaluated by measuring customer satisfaction before and after implementation. This ensures that:

Effectiveness is Measured Objectively: Pre- and post-implementation surveys or reviews provide quantifiable data on customer sentiment.

Long-Term Improvements are Assessed: Tracking customer satisfaction over time helps identify recurring issues and necessary adjustments.

Feedback Drives Process Enhancements: Insights from customers allow continuous improvements in quality management.

Other options are insufficient because:

Option A (Assuming fewer complaints means success) ignores unresolved or unreported issues.

Option B (Evaluating based on resolution speed) prioritizes speed over quality.

Option D (Relying on testimonials) lacks standardized measurement criteria​.

Quality Management in Construction Projects emphasizes customer feedback as a key metric for evaluating corrective actions​.

QA Library outlines best practices for measuring customer satisfaction to validate quality improvements​.

DOE Guidelines recommend structured feedback loops to assess quality control effectiveness.

ASQ Construction Quality Management (CQM) References:Would you like assistance in developing a customer satisfaction tracking framework for your projects?