The process of restoring normal service operation as quickly as possible and therefore minimizing the...

Incident Management’s primary objective is:

“Restore normal service as quickly as possible and minimize business impact.”

This aligns precisely with the scenario described.

Why other options are incorrect:

A: Change management governs planned changes, not restoration.

B: Capacity management ensures sufficient resources, not incident recovery.

D: Equipment lifecycle deals with long-term asset management.

Thus,Cis correct.

EPI DCFOM-Aligned Reference Concepts (Paraphrased)

Incident management focuses on fast service restoration and minimizing impact.

Central to service operations and SLA protection.