Northern Trail Outfitters (NTO) has acquired a competitor.

Salesforce Certified-Business-Analyst Question Answer

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.

Which strategy should the BA use to accomplish the goal?

Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.

Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

Salesforce Certified-Business-Analyst View All Questions

Salesforce Certified-Business-Analyst Summary

Vendor: Salesforce
Product: Certified-Business-Analyst
Update on: Jul 31, 2025
Questions: 312

Price: $52.5 ~~$149.99~~

Buy Now Certified-Business-Analyst PDF + Testing Engine Pack

Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of...

Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery...

Summer Special Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: vce65

Northern Trail Outfitters (NTO) has acquired a competitor.

The Answer Is:

Explanation:

Salesforce Certified-Business-Analyst Summary

Payments We Accept

Contact Us