Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record...

Vendor: Salesforce
Product: Certified-Business-Analyst
Update on: Jul 31, 2025
Questions: 312

Salesforce Certified-Business-Analyst Question Answer

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO’s org to find out which pages are the slowest to load when using the app on the phone.

What is the first step the BA should take to help resolve the issue?

Create a new page layout for the phone.

Use performance analyzer to view the assessment.

Confirm steps to reproduce the issue.