When developing a business continuity plan, the organization's leadership should establish a level of acceptable...

Performance metrics (Option A) are used to measure the success of business continuity plans (BCPs) by comparing actual performance against acceptable operational levels.

Why Option A is Correct?

Performance metrics provide quantifiable data on recovery speed, downtime, and operational effectiveness.

These metrics ensure the continuity plan is aligned with business goals and meets required operational standards.

IFMA’s Emergency Preparedness & Business Continuity competency emphasizes developing measurable performance indicators to assess and improve response strategies.

Why Other Options Are Incorrect?

Option B (Lessons learned): Lessons learned help improve future plans, but they do not measure success in real-time.

Option C (Business case analysis): A business case analysis evaluates the feasibility of a plan, but does not measure performance outcomes.