A newly established IT steering committee is concerned about whether a system is meeting availability...

 Performance indicators are quantitative measures that can be used to evaluate the availability of a system or service. They can include metrics such as uptime, downtime, response time, availability percentage, etc. Balanced scorecard, capability maturity levels, and critical success factors are not directly related to availability objectives, but rather to strategic alignment, process improvement, and goal achievement respectively. References := CGEIT Exam Content Outline, Domain 1: Governance of Enterprise IT, Subdomain A: Governance Framework, Task 5: Establish and monitor key performance indicators (KPIs) and key goal indicators (KGIs) that are aligned with strategic objectives.