The MOST critical factor to support IT governance cultural changes within an organization is demonstrated management commitment. IT governance is the process of ensuring that IT supports the achievement of the organization’s goals and objectives, and delivers value to its stakeholders1. IT governance involves aligning the IT strategy, policies, processes, and resources with the business strategy, needs, and expectations2. However, implementing and sustaining IT governance requires a significant amount of change in the organization, such as introducing new technologies, standards, roles, and responsibilities3. Therefore, demonstrated management commitment is essential for supporting IT governance cultural changes within an organization, as it can:
Provide the direction and mandate for the IT governance initiative on an ongoing basis
Communicate the vision, mission, goals, and objectives of the IT function to all stakeholders
Allocate the necessary resources and capabilities to enable the IT governance processes and activities
Monitor and evaluate the performance and outcomes of the IT function and provide feedback and recognition
Foster a positive and collaborative culture that values IT as a strategic partner and enabler of the business
The other options are not as critical as option C. While it is important to have established IT monitoring and measuring, regularly scheduled governance training, and IT governance process manuals, these are not sufficient to support IT governance cultural changes within an organization. They are rather means to achieve the end goal of implementing and sustaining IT governance. They do not necessarily reflect the level of commitment, involvement, and support from the management toward IT governance.
