Which of the following is MOST helpful in determining whether an enterprise’s quality assurance (QA)...

Determining whether a quality assurance (QA) program meets business requirements requires an objective evaluation of its effectiveness in delivering expected outcomes. The CGEIT Review Manual 8th Edition states that a quality audit is the most effective method to assess whether QA processes align with business needs, as it provides a structured review of performance and compliance.

Extract from CGEIT Review Manual 8th Edition (Domain 5: Benefits Realization):"A quality audit is the most effective way to determine whether an enterprise’s quality assurance program meets business requirements. The audit evaluates the QA processes, controls, and outcomes against defined business objectives, identifying gaps and areas for improvement." (Approximate reference: Domain 5, Section on Quality Management and Assurance)

Performing a quality audit (option D) provides a comprehensive assessment of the QA program’s alignment with business requirements, examining processes, metrics, and deliverables to ensure they meet stakeholder expectations.

Why not the other options?

A. Review the quality framework: Reviewing the framework provides insight into design but does not assess actual performance or alignment with business needs.

B. Perform a SWOT analysis: A SWOT analysis identifies strengths, weaknesses, opportunities, and threats but is too broad and not specific to evaluating QA effectiveness.

C. Review service outage reports: Outage reports may indicate issues but are limited to specific incidents and do not provide a holistic view of the QA program’s alignment with business requirements.