Which of the following provides the MOST comprehensive insight into the effectiveness of IT?

 An IT balanced scorecard (BSC) is a framework that measures and manages the performance and value of IT in relation to the enterprise’s strategy, goals, and objectives. An IT BSC provides the most comprehensive insight into the effectiveness of IT, because it covers four perspectives that reflect the key aspects of IT: financial, customer, internal process, and learning and growth. For each perspective, an IT BSC defines objectives, measures, targets, and initiatives that align with the enterprise’s vision and mission. An IT BSC also helps to balance the short-term and long-term outcomes of IT, as well as the leading and lagging indicators of IT performance. According to ISACA’s article on The IT Balanced Scorecard1, “the IT BSC is a powerful tool for demonstrating the contribution of IT to the business, communicating IT performance in business terms, and aligning IT with business strategy.” Furthermore, according to ISACA’s CGEIT Domain 1: Framework for the Governance of Enterprise IT2, “the IT BSC is a widely used framework for measuring and managing the performance of IT resources in relation to enterprise goals.” Therefore, an IT BSC is the best way to provide a comprehensive insight into the effectiveness of IT.