Which of the following statements about selecting the appropriate communication channels for a change initiative...

Comprehensive and Detailed In-Depth Explanation:

Communication channels in APMG vary by richness (e.g., face-to-face) and leanness (e.g., email). Let’s evaluate:

•Statement 1: True. Rich channels (e.g., workshops) foster engagement via interaction. For a complex change, APMG recommends this for buy-in.

•Statement 2: True. Lean channels (e.g., memos) work for clear, simple messages (e.g., a date change). APMG supports this efficiency.

•Why C: Both align with APMG’s channel selection principles.