Which of the following types of benchmarking should managers use to determine the best practices...

HRPA distinguishes between competitive benchmarking (comparing with direct competitors in the same industry) and functional benchmarking (comparing similar processes across different industries). To identify best practices among similar organizations in the same industry, managers should use competitive benchmarking. Historical (C) compares with one’s own past, and customer information (B) focuses on customer data rather than peer best practices.

Relevant Framework Reference (HRPA): Professional Competency Framework—Organizational Effectiveness and Reporting and Financial Management (use of benchmarking to improve processes and outcomes); HRPA Study Guide—types of benchmarking and appropriate application.