The correct answer is D . Under CIRO's relationship disclosure requirements, a retail client's Relationship Disclosure Information must contain a description of the Investment Dealer's complaint-handling procedures. IDPC Rule 3216(5)(ii)(l) specifically requires “a description of the Dealer Member's complaint handling procedures” and states that the client must also receive a CIRO-approved complaint-handling process brochure when the account is opened.
Relationship Disclosure is intended to explain the essential terms of the client-Dealer relationship, including available products and services, account operation, suitability obligations, reporting, fees, conflicts of interest and avenues for addressing complaints. CIRO's guidance similarly states that Dealers must inform clients through relationship disclosure of the complaint-handling process in place at the Dealer.
A Fee Disclosure Document focuses on charges and costs, not the Dealer's complete complaint process. The KYC form records client information required for account appropriateness and suitability analysis. Although complaint materials may be delivered as part of an account-opening package, C is not the prescribed answer because the regulatory requirement specifically places the description within Relationship Disclosure.
The CIRE syllabus also requires candidates to understand relationship disclosure and separately identifies complaint-handling procedures and brochures among required onboarding documents.
Study Guide Reference: CIRE Elements 2.10 and 3.4; IDPC Rule 3216(5)(ii)(l).
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