A new ServiceNow customer is assembling a Configuration Management team to support their CMDB.

CI Analyst → Manages assigned CI tables, keeps records updated, and resolves tasks related to CMDB records

Service or Product Owner → Accountable for managing all elements that make up a portfolio throughout their entire lifecycle

Configuration Manager / CMDB Admin → Obtains the highest-level role for CMDB privileges

CMDB Process Owner → Has read-only access to CMDB data and to basic user interfaces such as CMDB reports and dashboards