The Agent Client Collector (ACC) in ServiceNow is designed to collect inventory data from endpoints that are not consistently reachable by traditional Discovery methods. ACC is especially valuable where credential-based, network-based discovery is impractical or impossible.
Devices in secure environments (Option C), such as isolated networks, restricted zones, or highly regulated environments, often block inbound discovery traffic. ACC runs locally on the device and securely sends inventory data outward, making it ideal for these scenarios.
Devices that intermittently connect to the network (Option D), such as laptops, remote endpoints, or roaming devices, are another core use case. Traditional Discovery requires the device to be reachable during scheduled scans, which is unreliable for mobile or off-network assets. ACC ensures inventory data is collected whenever the device is online.
Option A (data center servers) is better served by agentless Discovery, which provides deeper infrastructure and relationship data. Option B (network devices in the DMZ) are typically discovered using SNMP and network discovery, not ACC.
ACC complements Discovery as part of a layered ingestion strategy, ensuring accurate inventory coverage across diverse environments.
Therefore, the correct answers are C – Devices in secure environments and D – Devices that intermittently connect to the network.
