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You have run Service Mapping discovery against a customer service and discovered the CI in...

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You have run Service Mapping discovery against a customer service and discovered the CI in the image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which one of the following could be the issue?

A.

No Connection Section is defined for Apache to Tomcat.

B.

Process is offline for Tomcat.

C.

No Tomcat CI Type is defined.

D.

No Identification Rule is defined for Tomcat.

E.

Credentials are not configured for Tomcat.

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ServiceNow CIS-SM Summary

  • Vendor: ServiceNow
  • Product: CIS-SM
  • Update on: Jan 31, 2026
  • Questions: 106
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TESTED 31 Jan 2026