What is delegated administration?

Delegated administration in ServiceNow allows tasks and approvals to be temporarily handled by another user. This functionality is particularly useful in scenarios where the primary user is unavailable, ensuring that workflows and processes continue without interruption. It helps maintain efficiency and continuity in service management by allowing designated users to take over specific responsibilities temporarily.

References:

•ServiceNow Product Documentation on Delegated Administration1

•ServiceNow Knowledge Base on Delegated Approvals and Tasks2