An organization has acquired a new system with strict maintenance instructions and schedules.

[References: The CISM Review Manual 2023 defines procedures as “the lowest level in the hierarchy of documentation. They are detailed steps that a user must follow to accomplish an activity” (p. 80). The CISM Item Development Guide also provides the following explanation for this answer: “Procedures are the correct answer because they provide the specific steps to be followed to maintain the system” (p. 11)., , , , , , , ]