Which standards framework offers a set of IT Service Management best practices to assist organisations...

 ITIL (Information Technology Infrastructure Library) is a widely recognized framework that offers a comprehensive set of best practices for IT Service Management (ITSM). It assists organizations in aligning IT services with business goals, including security objectives. ITIL provides guidance on the entire service lifecycle, from service strategy and design to service transition, operation, and continual service improvement. By following ITIL’s structured approach, organizations can enhance the quality of IT services, manage risk effectively, improve customer satisfaction, and ensure that IT and business strategies are in sync.

References: = The BCS Foundation Certificate in Information Security Management Principles acknowledges ITIL as a key framework for ITSM best practices. It is aligned with other standards like ISO/IEC 20000, which reflects ITIL’s best practices within its requirements1234.