AWS Enterprise Support provides customers with a designated technical account manager (TAM) who is a single point of contact for all technical and operational issues. The TAM provides consultative architectural and operational guidance delivered in thecontext of the customer’s applications and use-cases to help them achieve the greatest value from AWS. The TAM also helps customers with proactive services, such as strategic business reviews, security improvement programs, guided Well-Architected reviews, cost optimization workshops, and more1.
A full set of AWS Trusted Advisor checks is not an additional benefit of AWS Enterprise Support, as it is also included in the AWS Business Support plan2. AWS Trusted Advisor is a tool that provides best practice recommendations for cost optimization, performance, security, fault tolerance, and service limits.
Phone, email, and chat access to cloud support engineers 24 hours a day, 7 days a week is not an additional benefit of AWS Enterprise Support, as it is also included in the AWS Business Support plan2. Cloud support engineers can help customers with technical issues, such as troubleshooting, configuration, usage, and service features.
A consultative review and architecture guidance for the company’s applications is not an additional benefit of AWS Enterprise Support, as it is also included in the AWS Business Support plan2. Customers can request a consultative review from a solutions architect who will provide best practices and recommendations based on the customer’s use-cases and goals.
