A customer of yours has an SLA with their client that a particular service will...

Cloud Trace is a built-in tool in the Operations suite to identify issues like latency.

-> Such fixes are unlikely to change core issues like the service itself being architected or written sub-optimally. Though changes like browser, networking, etc. are helpful, it would be the wrong approach to first recommend that the customer upgrade all their hardware and software.

-> Rewriting code and logging information is going to be time consuming. In general though, logging should always be included in code and it can give good insights. But tracing is way more specific and comprehensive for this requirement.

-> In certain cases, we might identify scaling as the issue. But we should first identify the core problem. So, start with tracing. We can also achieve scale in server-ful technologies.

Reference link-  https://cloud.google.com/trace