A few weeks ago.

The initial step should focus on communication and understanding the rationale behind the decision to void the CARs. This approach aligns with effective conflict resolution and ensures that all parties understand the reasons for decisions, which is crucial for maintaining the integrity of the quality management system. Addressing this issue directly with the individuals involved helps to clarify misunderstandings and ensures that corrective actions are handled appropriately in line with quality management principles.

ISO 9001:2015, specifically clauses related to leadership and commitment (clause 5), and nonconformity and corrective action (clause 10.2), would guide this approach.

General principles of quality management emphasize communication and the resolution of discrepancies in the handling of audits and corrective actions.