A quality system should be based on which of the following fundamental management principles?

The ASQ Certified Manager of Quality/Organizational Excellence Handbook provides comprehensive information on these principles, their application, and their impact on quality management. It covers historical perspectives, key concepts, terminology, benefits, best practices, and barriers to success. Additionally, it offers guidance for preparing for the CMQ/OE examination1.

These principles align with the broader scope of quality management and organizational excellence, emphasizing employee engagement, process control, continuous improvement, and customer satisfaction. By adhering to these principles, organizations can create effective quality systems and drive excellence in their operations.

References:

The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. Published 2021. Link