Which of the following is BEST suited for evaluating the performance of processes?

Key goal indicators (KGIs) are best suited for evaluating the performance of processes. KGIs measure the outcome of processes and indicate whether the objectives are being met, providing a clear picture of performance.

References in COBIT 2019 Design and Implementation:

COBIT 2019 Framework: Governance and Management Objectives, MEA01 (Managed Performance and Conformance Monitoring):This objective highlights the use of key goal indicators to measure and monitor the performance of governance and management processes.

COBIT 2019 Implementation Guide, Chapter 5:This chapter discusses the importance of using KGIs to evaluate process performance and ensure alignment with enterprise goals.

By focusing on KGIs, enterprises can effectively monitor and evaluate the success of their processes in achieving desired outcomes, leading to continuous improvement and better alignment with business objectives.