Unauthenticated users are unable to some articles on a Universal ContainersCommunity.

Vendor: Salesforce
Product: Community-Cloud-Consultant
Update on: Jul 27, 2025
Questions: 284

Salesforce Community-Cloud-Consultant Question Answer

Unauthenticated users are unable to some articles on a Universal ContainersCommunity. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?

Select one or more of the following:

Check the article type permissions on the guest user profile

Enable public access for the Community in setup and the Guest user profile

Create a new data category specifically for guest users to display articles

Create a featured topic in the Communitybuilder to display articles