ABC Telecom uses Communications Cloud while its distributors use their own CRM system.

Salesforce Consumer-Goods-Cloud-Accredited-Professional Question Answer

ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom's Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.

What should a Consultant suggest as a starting point for this integration?

Use Object REST APIs to retrieve data from Product2 Object.

Use productized TM Forum 620 Catalog Open APIs to retrieve product specifications and product offerings.

Use Enterprise Product Catalog REST APIs to retrieve product specifications and product offerings.

Use CPQ API getCartProducts to create a cart and retrieve product specifications and product offerings.

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Update on: Jan 5, 2026
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ABC Telecom uses Communications Cloud while its distributors use their own CRM system.

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