Salesforce Consumer-Goods-Cloud-Accredited-Professional Question Answer
Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests
They are able to handle the majority of customer requests themselves despite current challenges
Routine customer requests require many clicks and they want the new system to focus on user experience
One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?
Salesforce Consumer-Goods-Cloud-Accredited-Professional Summary
- Vendor: Salesforce
- Product: Consumer-Goods-Cloud-Accredited-Professional
- Update on: Jan 5, 2026
- Questions: 124
