Universal Containers (UC) is a Communications Service Provider using Communications Cloud.

Warehouse agents manually entering router barcode and shipment tracking numbers requires a human task in Order Management. Salesforce best practice:

Use a Manual Task Orchestration Item when human input is required.

Launch an OmniScript to capture structured data, validate inputs, and update Fulfillment data.

Why the others are incorrect:

A (Flow) – Flows are not the recommended UI for OM tasks; OmniScripts provide better control, validations, dynamic forms, and DC/CPQ consistency.

B (Push Event) – Push tasks send tasks to external queues/systems, not internal warehouse agents.

C (Autotask) – Auto Tasks run without human interaction, so cannot capture barcodes manually.