A rapidly-growing food service company Is creating a service level agreement (SLA) for laundry services.

When creating a service level agreement (SLA) for laundry services, especially for a rapidly growing food service company, it is crucial to focus on the most impactful area.

Distance from the company: Relevant for logistics but not the primary concern.

Cost: Important but secondary to ensuring service quality.

Quality: This should be the primary focus to ensure that the laundry services meet the necessary standards, which is critical for maintaining hygiene and customer satisfaction in the food service industry.

Supplier capacity: Important to ensure they can handle the volume but can be addressed within the quality parameters.

Therefore, the primary focus area of the new SLA should be quality.

References:

Service level agreement best practices.

Quality management in service procurement.