Which of the following is the FIRST step in the category management process?

The first step in the category management process is to build the team, create a project charter, and develop a scope of work. This foundational step ensures that there is a clear understanding of the project's goals, roles, and responsibilities. A well-defined project charter aligns the team and stakeholders, sets the project's direction, and helps in developing a comprehensive strategy for managing the category.

References:

"Category Management in Purchasing: A Strategic Approach to Maximize Business Profitability" by Jonathan O'Brien.

Institute for Supply Management (ISM) guidelines on category management.

Chartered Institute of Procurement & Supply (CIPS) resources on category management.