GHI, Inc.

Vendor: ISM
Product: CORE
Update on: Oct 18, 2025
Questions: 312

ISM CORE Question Answer

GHI, Inc. manufactures and sells high-end headphones. Each pair of headphones is packaged with a kit of customizable parts. GHI sources these customizable parts from a specialty supplier. Recently, GHI received a shipment of the parts from the supplier, and although the materials arrived on time, they were not bagged and labeled individually as the contract requires, but rather arrived in bulk.

GHI needs the parts as soon as possible to complete its holiday orders. Given this situation, which of the following is the BEST course of action for GHI's supply manager to take?

Send GHI's quality team to the supplier's facility

Have the parts properly packaged with the supplier's agreement to cover the costs

Refuse to pay any invoice until the supplier corrects the mistake by repackaging the materials

Return the materials as nonconforming items for replacement