A physician group with a patient population of 10,000 during the fourthquarter of a year...

Vendor: NAHQ
Product: CPHQ
Update on: Oct 17, 2025
Questions: 659

NAHQ CPHQ Question Answer

A physician group with a patient population of 10,000 during the fourthquarter of a year reviewed 100 complaints regarding access to specialty care. During the fourth quarter of the next year, the patient population had grown to 60,000 with 360 complaints regarding access to specialty care. The group has a target goal of five complaints per 1,000 patients. Which of the following should a healthcare quality professional conclude based on the data?

The rate of complaints has increased and has exceeded the target.

The rate of complaints has decreased, and the target has been reached.

The rate of complaints has increased, but remains within the target range.

The rate of complaints has decreased, but the target has not been reached.