The hospital’s quality staffing ratio (0.7 staff/100 beds) is below the system average (1 staff/100 beds), indicating a potential resource gap. The first step should be a structured approach to justify additional staffing.
Option A (Prepare a business case to present to the quality professional’s manager): This is the correct answer. The NAHQ CPHQ study guide states, “A business case justifies resource needs by presenting data, risks, and benefits, making it the first step to address staffing gaps” (Domain 3). The quality professional should analyze workload, quality outcomes, and risks (e.g., missed audits) to build a compelling case.
Option B (Create a bonus structure with human resources for a reward program for expanded work tasks): Bonuses address workload but not staffing shortages, and this is premature without justifying additional staff.
Option C (Include the staffing issue as an item on the next hospital's quality committee meeting): Discussing at a committee is a later step after preparing a data-driven case.
Option D (Meet with the hospital's governing body to discuss the staffing needs): The governing body is too high-level for the initial step; the manager is the appropriate first contact.
CPHQ Objective Reference: Domain 3: Organizational Leadership, Objective 3.6, “Advocate for quality resources,” emphasizes building a business case for staffing needs. The NAHQ study guide notes, “A business case is critical to justify resource allocation for quality programs” (Domain 3).
Rationale: A business case provides evidence to support staffing needs, aligning with CPHQ’s leadership principles for resource advocacy.
[Reference: NAHQ CPHQ Study Guide, Domain 3: Organizational Leadership, Objective 3.6., , , , , ]
