Performance improvement (PI) in healthcare refers to the systematic process of identifying, analyzing, and enhancing the various aspects of healthcare delivery to improve patient outcomes, safety, and satisfaction1.
PI requires a collaborative and data-driven approach that involves multiple stakeholders, such as clinicians, managers, patients, and quality professionals2.
According to the National Association for Healthcare Quality (NAHQ), one of the core competencies for healthcare quality professionals is to facilitate teams and lead change initiatives that align with the organization’s strategic goals and priorities3.
NAHQ also recommends using a variety of performance improvement methodologies, such as Lean, Six Sigma, robust process improvement, and A3 problem-solving, to address complex and cross-functional issues in healthcare.
Therefore, the option that most likely benefits the PI goals of the organization is C. cross-functional processes evaluated by multidisciplinary teams with the support of management. This option reflects the best practices of PI in healthcare, as it fosters a culture of quality, engages diverse perspectives, and leverages data and evidence to drive improvement23 .
The other options are less likely to benefit the PI goals of the organization, as they are either too narrow, too top-down, or too siloed. These options may limit the scope, effectiveness, and sustainability of PI efforts, as they do not involve the relevant stakeholders, address the root causes, or align with the strategic vision of the organization23 . References:
1: A Guide to Performance Improvement in Healthcare
2: 9 Effective Performance Management Strategies for Healthcare
3: Healthcare Quality Solutions: Ready Your Workforce for Quality
Utilization of Improvement Methodologies by Healthcare Quality Professionals During the COVID-19 Pandemic
