Leadership has decided to use John Kotter’s Change Management Model to change how practitioners perceive...

Within the Organizational Leadership domain, NAHQ references Kotter’s Change Management Model, where the first step is creating a sense of urgency. Demonstrating the patient safety risks associated with poorly maintained problem lists helps stakeholders understand why change is necessary.

Education, assessment, and communication follow once urgency is established. Simply stating leadership intent or requirements does not motivate change. Therefore, Option A correctly reflects the initial step in Kotter’s model and aligns with NAHQ expectations.