Sustaining knowledge from performance improvement (PI) training requires embedding learned concepts into routine practice to ensure long-term application and cultural integration.
Option A (Integrating key improvement teachings into daily work): This is the correct answer. The NAHQ CPHQ study guide states, “Integrating performance improvement principles into daily workflows ensures sustained knowledge application and reinforces a culture of quality” (Domain 3). For example, using PDSA cycles in routine problem-solving embeds training concepts.
Option B (Rewarding demonstrations of performance improvement): Rewards can motivate but do not ensure knowledge retention as effectively as daily integration.
Option C (Using simulations to illustrate complex concepts): Simulations aid initial learning but are less effective for sustaining knowledge compared to ongoing practice.
Option D (Requiring repeat training and reassessments): Repeat training may reinforce knowledge but is resource-intensive and less effective than practical application in daily work.
CPHQ Objective Reference: Domain 3: Organizational Leadership, Objective 3.3, “Develop and sustain training programs,” emphasizes embedding training into practice. The NAHQ study guide notes, “Sustained learning occurs when improvement concepts are applied in daily operations, reinforcing training” (Domain 3).
Rationale: Integrating PI teachings into daily work ensures continuous application, making it the most effective for sustaining knowledge, as per CPHQ’s training principles.
[Reference: NAHQ CPHQ Study Guide, Domain 3: Organizational Leadership, Objective 3.3., , , ]
