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The following table shows survey results for three clinics within an organization:Measure (per 1,000 visits...

The following table shows survey results for three clinics within an organization:

Measure (per 1,000 visits unless noted)

Clinic A

Clinic B

Clinic C

Target

Complaints

16

12

8

< 5

Compliments

8

14

9

> 10

Wait time (average minutes)

20

18

18

< 15

Based on these findings, the organization should:

A.

Continue to track and trend results.

B.

Enforce a complaint training program.

C.

Provide training on decreasing wait times.

D.

Identify customer service strategies.

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  • Product: CPHQ
  • Update on: Feb 7, 2026
  • Questions: 813
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