An organization has a call center that uses a Voice Over Internet Protocol (VoIP) system.

Vendor: APICS
Product: CPIM-8.0
Update on: Sep 18, 2025
Questions: 552

APICS CPIM-8.0 Question Answer

An organization has a call center that uses a Voice Over Internet Protocol (VoIP) system. The conversations are sensitive, and the organization is concerned about employees other than the call agents accessing these conversations. What is the MOST effective additional security measure to make?

Ensure that the call agents are using an additional authentication method.

Implement a Network Access Control (NAC) solution.

Ensure that the voice media is using Secure Real-Time Transport Protocol.

Segment the voice network and add Next-Generation Firewalls (NGFW).