All of the following characteristics are indicative of good customer service EXCEPT:

Comprehensive and Detailed in Depth Explanation:

Good customer serviceincludes:

Empathy (A)

Prompt communication (B)

Confidence in answers (D)

Option Cis incorrect becausewaiting until a resolution is known delays responsiveness.Best practice is torespond even if only to acknowledge the issue, while continuing to work on resolution.

✅Therefore, correct answer isC