An individual with psychiatric disabilities is having problems connecting and working with various providers.

The individual’s frustration with providers requires a response that rebuilds trust and fosters collaboration. The CPRP Exam Blueprint (Domain I: Interpersonal Competencies) emphasizes validating concerns and offering empathetic, person-centered engagement to address barriers in provider relationships (Task I.B.3: "Adapt communication strategies to build trust and engagement"). Option A (I’m here and I’m listening. Let’s work together to develop an action plan for the future) aligns with this, as it acknowledges the individual’s feelings, reinforces the practitioner’s commitment to listening, and proposes a collaborative approach to address the issue, empowering the individual.

Option B (you are right) risks reinforcing negativity without offering a constructive path. Option C (issue is common) minimizes the individual’s experience. Option D (I can fix problems) is practitioner-centered and premature. The PRA Study Guide highlights empathetic, collaborative responses as key for trust-building, supporting Option A.