A hacker was successful in accessing a financial services company ' s database of customer...

ATD CPTD Question Answer

A hacker was successful in accessing a financial services company ' s database of customer information after an employee clicked on a phishing email link. The company ' s chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.

Step 2

The data obtained indicates that the current training focuses on defining phishing and does not provide examples or information on how to recognize it and what actions to take.

What should the TD professional do to develop this solution?

Step 3

The project team decides that test phishing emails should be created to train employees about phishing and to collect more data on the issue.

Contract with a vendor for phishing emails.

Develop follow-up training for employees who click on the phishing emails.

Determine skills needed for the email design team.

Perform a needs analysis.

Establish learning objectives.