A talent development (TD) professional facilitates a three-week training course for all of a company...

A talent development (TD) professional facilitates a three-week training course for all of a company ' s new hires. Company onboarding guidelines state that new hires must pass the course final exam with a score of 80% or higher in order to continue in the job, but the guidelines also provide for some discretion on the part of the hiring manager. Participant A fails the final exam with a score of 78%. Participant A was frequently late to training, did not readily participate, and fell asleep twice during the course.

What should the TD professional do?