A talent development (TD) professional is asked to offer training to entry-level employees on a...

Research how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline the training in a logical order based on the steps of the new process to match the job aids

Collect information on the employees' current job functions and how the software will change their work, understand employees' fears about the new software, and research how the new software will benefit them

Research how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject matter experts that the content is correct

Collect information on what the organization expects from employees, research commonly used terms, and understand potential barriers to learning