An organization is moving its critical assets to the cloud.

When moving critical assets to the cloud, the most important KPI to include in the SLA is the percentage of standard supplier uptime, which measures the availability and reliability of the cloud service provider. This KPI indicates how often the cloud service is operational and accessible, and how well it meets the agreed service level objectives. A high percentage of standard supplier uptime means that the cloud service provider can deliver the expected performance and functionality of the critical assets, and minimize the risk of service disruptions, downtime, or data loss. The percentage of standard supplier uptime should be aligned with the organization’s business continuity and disaster recovery requirements, and should be monitored and reported regularly by the cloud service provider. The SLA should also specify the compensation or remediation actions in case of any breach of the agreed percentage of standard supplier uptime.