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SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE...

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SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?

A.

Include Surveys as a Case related list

B.

Case Validation Rules

C.

Add Path to the top of the Case layout

D.

Guided Action Flows on the record page

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Salesforce CRT-402 Summary

  • Vendor: Salesforce
  • Product: CRT-402
  • Update on: Jul 26, 2025
  • Questions: 234
Price: $52.5  $149.99
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