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The Director of customer service wants to receive a notification when a case stays in...

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The Director of customer service wants to receive a notification when a case stays in the '' new'' status for more than four business hours.

Which two automation processes should be used to accomplish this?

Choose 2 answers

A.

Escalation rules

B.

Flow Builder

C.

Process Builder

D.

Scheduled Apex

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Salesforce CRT-402 Summary

  • Vendor: Salesforce
  • Product: CRT-402
  • Update on: Jul 26, 2025
  • Questions: 234
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